Zyler
Zyler

Shipping Policy

Last Updated: September 15, 2026

Thank you for shopping with Zyler. We are committed to delivering your orders swiftly, securely, and reliably. This Shipping Policy details our processing schedules, shipping methods, delivery timeframes, and terms governing the dispatch of your purchases.

1. Order Processing and Handling Time

  • Standard Processing: All confirmed orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and public holidays).
  • Order Confirmation: Once your purchase is finalized, an automated order confirmation email containing your order summary will be sent to your registered email address.
  • Peak Seasons: During promotional campaigns, product launches, or regional holiday seasons, processing times may experience slight delays. We appreciate your patience during these periods.

2. Shipping Rates and Delivery Estimates

Shipping fees and delivery timelines depend on your delivery address, package weight, and chosen fulfillment method at checkout.

  • Domestic Shipping (Within the UAE):
    • Estimated Delivery: 1 to 3 business days following dispatch.
    • Standard Delivery Fee: Calculated dynamically at checkout (or free on qualifying promotional order thresholds).
  • Regional & International Shipping:
    • Estimated Delivery: Typically 4 to 10 business days, depending on destination customs clearance and regional courier logistics.
    • Carrier Partners: We work with trusted regional and international logistics providers to ensure real-time tracking and careful parcel handling.

Note: Delivery timeframes are estimates provided by carrier services and are not absolute guarantees. External factors such as adverse weather conditions, logistics disruptions, or customs checks may occasionally impact delivery times.

3. Order Tracking

  • Once your parcel is handed over to our courier partner, you will receive a Shipping Notification Email containing your unique tracking number and an active tracking portal link.
  • Tracking details generally take 24 hours to update and display transit movements after the initial dispatch scan.

4. Customs, Duties, and Import Taxes (International Orders)

  • Import Taxes & VAT: For shipments delivered outside the United Arab Emirates, orders may be subject to import duties, local VAT, and customs clearance charges imposed by the destination country.
  • Customer Responsibility: All additional customs fees and import assessments must be settled by the recipient upon arrival. Zyler Middle East LLC has no control over these regional fees and cannot predict their exact amounts.
  • Refused Deliveries: If a parcel is rejected at destination customs due to unpaid duties or incorrect recipient information, any return carrier charges and restocking penalties incurred will be deducted from any applicable refund.

5. Address Accuracy & Delivery Issues

  • Accurate Shipping Details: Please ensure your full delivery address, apartment/villa number, contact phone number, and postal code are accurate before completing checkout. We cannot modify shipping details once an order has been dispatched.
  • Undeliverable Packages: If a package cannot be delivered due to an incomplete or incorrect address provided by the customer, or repeated failed delivery attempts, the parcel will return to our warehouse. Additional shipping fees may apply for re-dispatch.
  • Damaged or Tampered Parcels: If your outer packaging arrives visibly crushed, torn, or opened, please take clear photos before accepting the parcel and notify us within 48 hours of delivery.

6. Lost or Missing Shipments

If your tracking status indicates that your package was delivered, but you have not received it:

  1. Check with household members, building security, or neighbors who may have received the delivery on your behalf.
  2. Confirm the delivery address provided in your order confirmation email.
  3. Contact our support team within 5 business days of the marked delivery date so we can initiate a formal trace investigation with the courier.

7. Contact Information

If you have questions regarding order tracking, delivery schedules, or shipping arrangements, please reach out to our logistics support team:

  • Company Name: Zyler Middle East LLC
  • Customer Support: support@zylerme.com
  • Official Address:
    Zyler Middle East LLC
    Shams Business Center, Sharjah Media City Free Zone
    Al Messaned, Sharjah, UAE