Zyler
Zyler

Refund & Return Policy

Last Updated: September 15, 2026

At Zyler, customer satisfaction and trust are our top priorities. Whether you are using our ergonomic vertical mice or our high-performance electronics and accessories, we want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the terms, timelines, and procedures for returning items, requesting exchanges, and receiving refunds.

1. 30-Day Money-Back Guarantee

We stand firmly behind the quality of our products:

  • You may return any eligible product within 30 calendar days from the date of confirmed delivery for a full refund.
  • If you decide the product is not right for your setup, simply reach out within the 30-day window to initiate a return.
  • Hardware malfunctions occurring after the 30-day period are covered under our 1-Year Limited Hardware Warranty.

2. Eligibility & Condition of Returned Items

To qualify for a full refund under the 30-Day Guarantee:

  • The item must be in undamaged, like-new physical condition with no cracks, dents, deep scuffs, or signs of misuse.
  • The product must be returned inside its original manufacturer retail packaging, complete with all original contents, including:
    • USB-C charging / data cables
    • 2.4GHz USB wireless receivers / dongles
    • Adapters, quick-start guides, user manuals, and warranty documentation
  • A valid proof of purchase must be provided.

Note: Returns missing key accessories or returned in damaged retail packaging may be subject to a partial deduction or returned back to the customer.

3. Damaged, Defective, or Incorrect Deliveries (DOA)

  • If your shipment arrives damaged in transit, with missing parts, or defective right out of the box (Dead on Arrival), please notify our team within 48 hours of delivery.
  • Email support@zylerme.com with your order number, a brief explanation, and photos/videos clearly illustrating the defect or packaging damage.
  • Upon verification, Zyler will arrange complimentary courier pickup and immediately dispatch a brand-new replacement unit or process a 100% full refund at no additional cost.

4. Return Shipping Logistics

  • Defective, Damaged, or Incorrect Items: Zyler will provide a prepaid courier label or schedule a pickup at our expense for orders within the United Arab Emirates.
  • Customer Preference / Change of Mind: For returns initiated under the 30-day guarantee due to personal preference, the item must be safely shipped back to our fulfillment hub. The customer covers the standard return shipping fee.

5. How to Initiate a Return

  1. Contact Support: Send an email to support@zylerme.com stating your order number, the item you wish to return, and the reason.
  2. Receive Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) reference along with the designated return delivery address and courier instructions. Please do not dispatch packages without an approved RMA reference.
  3. Pack Securely: Place the item in its original box with all accompanying cables, dongles, and literature, and pack it safely into an outer shipping box or courier flyer.

6. Inspection & Refund Timelines

  • Verification: Once your return arrives at our facility, our quality control team will inspect the product within 2 to 3 business days.
  • Online Card Payments (Credit / Debit): Approved refunds are issued directly back to the original card used during checkout. Credit card refunds typically reflect on your bank statement within 7 to 14 business days, depending on your issuing bank’s clearing schedule.
  • Cash on Delivery (COD) Orders: For eligible domestic orders completed via Cash on Delivery, refunds are issued via direct local UAE bank transfer (to your provided IBAN) or as an instant store credit voucher, based on your preference.

7. Order Cancellations

  • You may cancel your order prior to parcel fulfillment and dispatch by emailing support@zylerme.com immediately after placing the order.
  • Once an order has been collected by the courier and is in transit, it cannot be canceled mid-route. In such cases, please accept the delivery and follow our 30-Day Money-Back Guarantee return steps.

8. Contact Information

For any return inquiries, RMA requests, or refund status updates, please contact:

  • Company Entity: Zyler Middle East LLC
  • Customer Support: support@zylerme.com
  • Official Address:
    Zyler Middle East LLC
    Shams Business Center, Sharjah Media City Free Zone
    Al Messaned, Sharjah, UAE