Zyler
Zyler

Privacy Policy

Last Updated: September 15, 2026

1. Overview

Zyler Middle East LLC (“Zyler,” “we,” “our,” or “us”) is dedicated to safeguarding your personal data and respecting your privacy. This Privacy Policy details the types of personal data we collect when you visit our website, browse our store, or interact with our services (collectively, the “Services”), alongside how we use, share, protect, and retain that data, and your rights concerning your personal information.

By accessing or using our Services, you acknowledge the terms described in this policy.

2. Information We Collect

We gather personal information through three primary channels: direct submissions by you, automated tracking tools, and relevant third-party partners.

  • Information Provided Directly by You:
    • Orders and Checkout: Full name, shipping destination, billing address, phone number, email address, and order specifics necessary to fulfill purchases. (Note: Payment card credentials are securely processed directly by our payment gateway providers and are not stored on our servers.)
    • Customer Care & Inquiries: Details shared when reaching out via email, contact forms, or live chat, including communication records, attachments, and order reference numbers.
    • Marketing Preferences: Email address and communication preferences submitted when subscribing to promotional newsletters, discount announcements, or product launches.
    • Business & Wholesale Inquiries: Contact name, company name, corporate email, and specific proposal details when applying for bulk orders or distribution programs.
  • Information Collected Automatically:
    • Device & Technical Data: IP address, browser type and version, language settings, operating system, and hardware identifiers.
    • Browsing & Activity Data: Pages viewed, search history within the storefront, time spent per page, referring links, navigation paths, and error diagnostic logs.
    • Approximate Location: General regional data (such as country or city) inferred from IP addresses to tailor storefront currency, shipping options, and regional availability.
  • Information from Third-Party Sources:
    • Fulfillment & Logistics: Delivery status updates, tracking numbers, and delivery confirmation from courier partners.
    • Marketplace Integrations: Order data and contact details relayed when purchasing Zyler items through verified partner platforms or regional marketplaces.
    • Analytics & Performance Providers: Aggregated, pseudonymous traffic metrics from analytics services (such as Google Analytics) to help evaluate storefront stability and customer engagement.

3. Legal Grounds and Use of Information

We process your personal information under the following legal frameworks:

  • Performance of a Contract: Fulfilling and delivering orders, processing transactions, providing shipping updates, handling returns, and delivering customer service.
  • Legitimate Interests: Enhancing website security, preventing fraudulent transactions, optimizing storefront navigation, monitoring inventory health, and troubleshooting platform bugs.
  • Consent: Delivering promotional newsletters or deploying optional non-essential tracking cookies. You may withdraw consent at any time without affecting prior lawful processing.
  • Legal Compliance: Preserving tax and accounting records, complying with consumer protection regulations, and cooperating with lawful requests from public authorities.

4. Sharing and Disclosure of Information

Zyler does not sell your personal data for monetary gain. We only disclose personal information to trusted third parties strictly necessary to deliver our Services:

  • Operational Service Providers: Reliable third-party vendors assisting in cloud infrastructure, site hosting, payment gateway processing, logistics and last-mile delivery, transactional email delivery, and platform security.
  • Corporate Restructuring: Prospective buyers or successors in the event of a business merger, restructuring, acquisition, or asset transfer, subject to continued adherence to this Privacy Policy.
  • Legal & Regulatory Obligations: Authorized judicial, regulatory, or law enforcement bodies when mandated by applicable law, court summons, or to defend legal rights, property, and user safety.

5. Cookies and Digital Tracking

Our storefront uses cookies, tags, and local storage mechanisms to keep items in your shopping cart, remember regional preferences, evaluate site traffic, and support smooth navigation. You can manage or disable cookie preferences directly within your browser settings; however, disabling essential cookies may impact checkout functionality and storefront performance.

6. International Data Transfers

As part of our standard operations, personal data may be stored, transferred, or processed across cloud servers located outside your home country. Whenever cross-border data transfers occur, we implement reasonable administrative, contractual, and technical safeguards to ensure that recipient organizations maintain data protection standards consistent with this policy and applicable privacy statutes.

7. Data Retention & Safeguards

  • Retention: We preserve your personal information only as long as required to fulfill the objectives outlined in this policy—such as servicing active orders, handling potential warranty claims, and satisfying statutory tax and corporate recordkeeping obligations.
  • Security: We apply administrative, procedural, and technological safeguards—including SSL encryption and access-controlled databases—to protect personal data against unauthorized disclosure, accidental destruction, tampering, or loss.

8. External Links

Our website may occasionally link to independent third-party websites or services for reference. We hold no control over, and assume no liability for, the independent privacy policies, terms, or operational practices of external platforms.

9. Children’s Privacy

Our Services are designed for general retail consumers and are not intended for individuals under the legal age of majority. We do not knowingly collect personal data from minors without verified parental consent. If we become aware that such information has been unintentionally collected, we will take immediate measures to purge the data from our active systems.

10. Your Privacy Rights

Subject to the laws applicable in your jurisdiction, you may exercise the following rights regarding your personal data:

  • Access & Portability: Request confirmation of processing and obtain a readable copy of your personal data.
  • Correction: Request rectification of inaccurate, outdated, or incomplete information.
  • Deletion: Request the removal of your personal data when it is no longer needed for its initial purpose, subject to mandatory legal recordkeeping obligations.
  • Opt-Out / Marketing Preferences: Unsubscribe from promotional email lists instantly by clicking the “Unsubscribe” link at the footer of any marketing message.
  • Objection & Restriction: Request limitations on specific types of processing where personal data is handled under legitimate interests.

To submit a request regarding your data rights, please contact our support team using the information below. We may require identity verification before fulfilling the request.

11. Policy Updates

We reserve the right to revise this Privacy Policy periodically to match changes in our business processes, technological capabilities, or statutory requirements. Any revisions will be published here with an amended “Last Updated” date. Significant changes will be paired with visible alerts on our website prior to implementation.

12. Contact Information

For inquiries, data requests, or privacy questions, please reach out to us:

  • Entity: Zyler Middle East LLC
  • Customer Care: support@zylerme.com
  • Official Address:
    Zyler Middle East LLC
    Shams Business Center, Sharjah Media City Free Zone
    Al Messaned, Sharjah, UAE