Returns, Refunds & Exchanges Policy

Your satisfaction is our priority. We strive to make the return and exchange process as simple and transparent as possible. If you are not completely happy with your purchase, please review our policy below.

Our Commitment to You

We stand behind our products and are dedicated to ensuring a fair and efficient resolution. Our team is here to guide you through every step.

1. How to Initiate a Return or Exchange

To ensure a smooth process, please follow these steps for returns or exchanges:

Step 1: Contact Our Support Team
Within 30 days of delivery, please email us at support@zylerme.com with the following information:

• Your Order Number

• The product name and reason for the return or exchange.

• Photos or a short video of the item, especially if it is damaged or defective.

Step 2: We Will Provide Instructions
Our support team will review your request and promptly email you with specific instructions and the correct return address.

Step 3: Ship the Item
Once instructed, securely package the unused item in its original packaging and ship it back to us.

 

2. Refunds

After we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be automatically processed to your original method of payment within 7 business days. Please allow additional time for your bank or credit card company to complete the posting.

 

3. Conditions for Returns

To be eligible for a return or exchange, the item must be:

• Unused and in its original condition.

• In the original packaging with all tags attached.

• Accompanied by the proof of purchase (order number).

4. Non-Returnable Items

The following items are final sale and cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products.

• Wellness, intimate apparel, and hygiene-related products.

• Watches with removed tags or broken seals.

5. Damaged or Defective Items

Your Assurance: We thoroughly inspect all orders before shipping. In the rare event you receive a damaged or defective item, we will make it right.